Troubleshoot
Use these checks for common connection, authentication, and response issues.
Common issues
| Issue | What to check |
|---|---|
| Sign-in or authentication fails | Confirm the selected flow, Client ID, and host configuration. For interactive sign-in, make sure the exact redirect URI from the host is registered in Cumulus > Security > APIs. Never share your Client Secret or token. |
| Tools are not available | Confirm the server URL is https://mcp.sherweb.com, complete authentication, and verify your Cumulus account has the required permissions. Refresh or reconnect the host. |
| The answer is incomplete | Add an organization, product, status, or date range. For long lists, request a smaller result or the next page. |
| The answer appears inaccurate | Compare the result with Cumulus and try a more specific request. Contact Sherweb if the underlying data differs. |
| An action fails or has an uncertain result | Do not immediately retry. Check the final state in Cumulus first. Contact Sherweb if the action is unexpected or affected the wrong organization or subscription. |
| Your host is not listed | Check the host’s current MCP documentation. Compatibility and OAuth setup can vary by application and version. |
Before contacting support
Use your normal Sherweb support channel. Include:
- Your partner name and Cumulus account or tenant identifier
- The MCP host application and version
- The authentication flow you selected
- The exact prompt or workflow, expected result, and actual result
- The date and time of the issue, including your time zone
- The error message and a screenshot, if available
- Whether the request was read-only or attempted to make a change
Remove Client Secrets, passwords, access tokens, authorization headers, and other sensitive values from screenshots, logs, configuration files, and recordings before sharing diagnostics.
For initial setup steps, return to Get started. For detailed Cumulus setup screenshots, see the Sherweb setup article.